Ordering & Shipping
We offer several payment options for your convenience. We accept Visa, MasterCard and American Express cards and PayPal.
Orders placed Monday through Thursday (excluding holidays) are generally shipped within two business days.
Orders placed Friday, Saturday and Sunday will ship on the following Tuesday (excluding holidays). Orders placed on holidays will be shipped within two business days.
Once your order is fulfilled, you will receive a shipping confirmation email with your tracking details.
If there is any delay in shipping your order or if we are out of your size of the shirt you selected you will be notified by email within 24 hours.
Delivery timelines may vary depending on shipping method and destination. Average timeline within the contiguous US States is 4-5 business (excluding holidays) days from purchase to delivery.
By law, we are required to collect sales tax on all orders shipping within New York State. Any necessary sales tax will be determined by the ship to address and automatically calculated when placing your order.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Check with your nearest customs or port authority office for more information.
Once your order has shipped, you will receive an email notification with the tracking information.
All orders are shipped via Federal Express – Shipping method and any options (if available) will be shown during checkout.
Returns & Exchange Policy
If you are not completely satisfied, Acorn Shirts accepts returns and exchanges of unworn, original condition, and undamaged merchandise purchased from the acornshirts.com website for a refund or exchange within 21 days of purchase.
There is a $15.00 restocking fee for each shirt.
All returns must be accompanied by an RA # (return authorization #) from our New York office before returning any garments. Please call us directly at: (718) 433-0009 (Please have your order number handy).
We will not accept any packages without an RA #
If you receive a damaged or defective item, please contact us as soon as possible with details of the defect and we will do our best to quickly resolve the situation. We will pay the return freight for an exchange.
All refunds must be accompanied by the packing slip and RA Number. Refunds will be made, less shipping cost, in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card.
If you wish to exchange an item, simply let us know which replacement item you would like when requesting your return authorization. Once we have received and processed your return, we will ship the replacement item to you.
Please allow up to 7 business days for processing your return once we receive it.
If the requested exchange item is not available, the original credit card used will be credited.
Returns by Phone
Customers can call 718-433-0009 to speak to a customer service representative to arrange for returns.
Exchanges and Returns by Mail
Please contact us by phone or email for return authorization.